Shipping policy

Shipping Policy 

Last updated: 06.03.2026 

1. Roast & Dispatch Schedule 

We roast and dispatch on a set day each week. 
The current schedule is always shown on our website. 
Orders placed after the weekly cut‑off will be dispatched the following roast day. 

2. UK Shipping 

We ship via Royal Mail. Typical delivery times: 
● Royal Mail 1st Class: 1–2 working days 
● Royal Mail 2nd Class: 2–4 working days 
These are estimates, not guarantees. 

3. International Shipping

We ship internationally via Royal Mail International services. 
Delivery times vary by country. 
Customers are responsible for any customs duties or import fees. 

4. Lost or Delayed Parcels 

If your parcel is delayed or appears lost, please contact us. 
We’ll work with you and Royal Mail to resolve the issue. 

5. Packaging 

All our packaging is fully recyclable. 
We choose materials intentionally to minimise waste and environmental impact.