Terms & Conditions
Last updated: 06.03.2026
1. Who We Are
Apricity Coffee LTD
Trading as Apricity Coffee
Unit 18 Prestatyn Business Park, Warren Drive, Prestatyn, LL19 7AZ
Email: connect@apricitycoffee.co.uk
Company Number: 16769434
Registered in England and Wales
We roast small-batch specialty coffee in Denbighshire, with a focus on relationships,
intention, and transparency. These terms explain how we handle orders, deliveries, refunds, and your data. By using our website or placing an order, you agree to these Terms & Conditions.
2. Ordering From Us
When you place an order, you’ll receive an email confirming we’ve received it. This
confirmation does not guarantee acceptance — we accept the order when we dispatch your items.
We reserve the right to refuse or cancel orders (for example, if a product is out of stock or
there is an issue with payment).
3. Products
We roast coffee by hand in small batches, each batch may have slight variances. All product descriptions and tasting notes are provided in good faith. Coffee is a food product and is zero‑rated for VAT. Any merchandise or equipment is
standard‑rated.
4. Roast & Dispatch Schedule
We roast and dispatch on a designated day each week.
This day may change depending on operational needs, and the current schedule is always
shown on our website. Orders placed after the weekly cut‑off will be roasted and dispatched the following week.
5. Pricing & Payment
Prices are shown in GBP and include VAT where applicable.
Payment is taken at the time of ordering.
We use secure third‑party payment processors (e.g., Shopify Payments, Stripe, PayPal). We
do not store your card details.
6. Delivery
We ship via Royal Mail for both UK and international orders.
Delivery times vary depending on location and carrier performance. Once dispatched,
delivery is outside our direct control, but we will always help resolve issues collaboratively
and kindly.
Full details are in our Shipping Policy.
7. Returns & Refunds
Coffee is a perishable food product and cannot be returned unless:
● We sent the wrong item
● The product arrived damaged
● There is a quality issue that we agree is a fault
We do not offer refunds for:
● Taste preferences
● Change of mind
Full details are in our Refund & Returns Policy.
8. International Orders
International customers are responsible for any customs duties, taxes, or import fees.
We cannot guarantee delivery times for international shipments.
9. Allergens & Food Safety
Our coffee contains no known allergens and is roasted in a dedicated facility.
If you have any concerns, please contact us — we’re always happy to help.
10. Customer Service
Our approach is collaborative, kind, and human.
If something isn’t right, please speak to us. We will work alongside you to find the best
possible outcome.
11. Liability
We are not liable for:
● Delays caused by carriers
● Losses resulting from incorrect address information
● Indirect or consequential losses
Nothing in these terms limits your statutory rights.
12. Governing Law
These terms are governed by the laws of England and Wales.
2. Refund & Returns Policy
Last updated: 06.03.2026
We want you to feel confident ordering from Apricity Coffee. We roast with care, pack with intention, and ship with trusted partners — but if something goes wrong, we’ll always work with you to put it right.
1. Coffee Returns
Because coffee is a perishable food product, we cannot accept returns or offer refunds for:
● Change of mind
● Taste preferences
● Opened bags
2. When We Can Offer a Refund or Replacement
We will replace or refund your order if:
● We sent the wrong item
● Your order arrived damaged
● There is a clear quality issue that we agree is a fault
Please email connect@apricitycoffee.co.uk within 7 days of receiving your order, including:
● Your order number
● A description of the issue
● Photos if relevant
Under the Consumer Contracts Regulations 2013, customers normally have the right to
cancel an online order within 14 days.
However, this right does not apply to perishable goods or sealed food products once
opened, including roasted coffee.
We’ll respond promptly and kindly — our goal is always to resolve things collaboratively.
3. Merchandise & Equipment
Non‑coffee items (e.g., merch, brewing gear) can be returned if unused and in original
packaging within 14 days of delivery.
Return postage is the customer’s responsibility unless the item is faulty.
4. Refund Processing
Approved refunds are issued to the original payment method.
Please allow 5–10 working days for processing.
3. Shipping Policy
Last updated: 06.03.2026
1. Roast & Dispatch Schedule
We roast and dispatch on a set day each week.
The current schedule is always shown on our website.
Orders placed after the weekly cut‑off will be dispatched the following roast day.
2. UK Shipping
We ship via Royal Mail. Typical delivery times:
● Royal Mail 1st Class: 1–2 working days
● Royal Mail 2nd Class: 2–4 working days
These are estimates, not guarantees.
3. International Shipping
We ship internationally via Royal Mail International services.
Delivery times vary by country.
Customers are responsible for any customs duties or import fees.
4. Lost or Delayed Parcels
If your parcel is delayed or appears lost, please contact us.
We’ll work with you and Royal Mail to resolve the issue.
5. Packaging
All our packaging is fully recyclable.
We choose materials intentionally to minimise waste and environmental impact.