Refund policy

Last updated: 06.03.2026 
We want you to feel confident ordering from Apricity Coffee. We roast with care, pack with intention, and ship with trusted partners — but if something goes wrong, we’ll always work with you to put it right. 

1. Coffee Returns 

Because coffee is a perishable food product, we cannot accept returns or offer refunds for: 
● Change of mind 
● Taste preferences 
● Opened bags 

2. When We Can Offer a Refund or Replacement 

We will replace or refund your order if: 
● We sent the wrong item 
● Your order arrived damaged 
● There is a clear quality issue that we agree is a fault 

Please email connect@apricitycoffee.co.uk within 7 days of receiving your order, including: 

● Your order number 
● A description of the issue 
● Photos if relevant 

Under the Consumer Contracts Regulations 2013, customers normally have the right to 
cancel an online order within 14 days. 

However, this right does not apply to perishable goods or sealed food products once 
opened, including roasted coffee. 

We’ll respond promptly and kindly — our goal is always to resolve things collaboratively. 

3. Merchandise & Equipment 

Non‑coffee items (e.g., merch, brewing gear) can be returned if unused and in original 
packaging within 14 days of delivery. 

Return postage is the customer’s responsibility unless the item is faulty. 

4. Refund Processing 

Approved refunds are issued to the original payment method. 
Please allow 5–10 working days for processing. 

3. Shipping Policy